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Returns & Exchanges
Maoomba.com wants gift givers and recipients to be entirely satisfied with the gift experience we strive to provide. PLEASE INSPECT ORDERS IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If you are not happy, we welcome a return or exchange within 30 days of the original order date as long as the following criteria are met:
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The gift was purchased from Maoomba.com.
The gift is new and unused with no signs of wear or use.
Gift items have all the original tags and labels attached.
The entire Gift Set is returned (we cannot accept or give credit for individual parts of a gift set)
The return is authorized with Maoomba.com in advance.
Gift Recipients: Items received as gifts are eligible for store credit or item exchange only. No refunds can be issued to gift recipients.
Gift Givers: Only gift givers are eligible for refunds. Gift givers may also choose to receive store credit or exchange gift items.
Special note regarding clothing returns: At this time, many of the clothing items included in our gift sets are intended for children younger than 6 months of age; therefore Maoomba.com is unable to exchange clothing items that do not fit correctly unless a larger size of that item is available on our site. If a larger clothing item is not available, Maoomba.com will issue store credit instead.
Was the gift item damaged during shipping or defective? Please see instructions below.
THE RETURN/EXCHANGE PROCESS
1. CALL TO AUTHORIZE THE RETURN/EXCHANGE
To authorize a return/exchange, first call our customer service line at 1-888-218-0347 or email
info@maoomba.com.
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Let us know why you are returning the item and whether you are seeking store credit or a replacement item.
2. SEND US YOUR RETURN
For your protection and ease of processing your return, we recommend the following:
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Use the original packaging materials and box.
Ship the return with UPS, Fed-EX or USPS with insurance. (Maoomba.com is not responsible for returns lost in transit.)
Include a copy of your packing list or receipt so that we may quickly process your return.
Send your return to:
Maoomba.com
Attn: Returns/Exchanges
3559 Warr Rd.
Salt Lake City UT 84109
Return shipping costs will be at the customer's own expense.
3. GET STORE CREDIT, A REPLACEMENT GIFT, OR A REFUND
Gift Recipients: Items received as gifts are eligible for store credit or item exchange only. Store credit will be issued for the value of the gift set only (a $4.00 gift-wrapping fee will be deducted from the price of gift sets that include gift wrapping.) If the item requested in place of the original gift is of a lesser value than the gift received, store credit, minus gift wrapping charges, shipping or discounts applied at the time of purchase, will be issued to the customer.
Gift Givers: Only gift givers are eligible for refunds, credited to the original method of payment.
Upon receipt and inspection of the returned item, Maoomba.com will issue a refund of the purchase price paid less any coupons, discounts, shipping charges and gift wrapping fees, if applicable. This process takes 1-2 weeks.
For example, a $4.00 gift wrapping fee will be deducted from the original purchase price for gift sets that include gift-wrapping. Or, if you return an item that is $40 and used a 5% off coupon, $38 will be refunded, less applicable gift-wrapping charges. Additionally, if the merchandise being returned causes the original order total to fall below the minimum order amount for free shipping, the value of our Free Shipping promotion will be deducted.
The original purchasing credit card is issued a refund within 5 business days of receipt of product(s). It typically takes 1-5 additional business days for the refund to post or appear on a credit card statement.
Shipping and gift wrapping charges are not refundable unless there was an error on our part.
If the order being returned took advantage of a promotion, i.e., free shipping, a coupon, or free gift wrapping ($4.00) the value of the promotion will be deducted from the refund.
Refused shipments/orders will be assessed a 10% restocking fee, the cost of return shipping, or both at the discretion of Maoomba.com. The assessment will be deducted from the refund amount.
DAMAGED OR DEFECTIVE PRODUCTS
We want our beautiful gifts to arrive to recipients on time and in perfect condition. Unfortunately, sometimes products are defective or damaged. When this happens, we will do our best to correct the situation as soon as possible and at no expense to you.
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For us to correct the situation, all defective or damaged items need to be reported to Maoomba.com within 14 days of the original shipment date. As soon as you are aware of damage or a defect contact us for instructions.
Do not ship the item to us before calling. In some cases, we may ask you to ship the item back to us for inspection; in these cases credit/exchanges will not be issued until the item is determined to be defective or damaged.
We may ship a replacement or issue a store credit if the item is no longer available.
Return shipping costs will be at the customer's expense unless pre-approved by Maoomba.com in advance and documented in our order system.